At All About Legs, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes a return or exchange may be necessary. Please read our return policy below:
1. Returns Eligibility:
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will happily replace the item or issue a refund.
Incorrect Item Received: In the event that you receive the wrong item, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you or provide a refund.
2. Conditions for Returns:
Unopened and Unused: Stockings must be returned in their original packaging, unworn, unwashed, and with all tags attached.
Hygiene Seal: For hygienic purposes, stockings must have their original hygiene seal intact.
3. Return Process:
Contact Customer Support: To initiate a return or exchange, please contact our customer support team at email@example.com within 14 days of receiving your order. Please provide your order number and details of the item you wish to return.
Return Shipping: Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error (defective, damaged, or incorrect item received).
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 7-10 business days.
- Exchange Process: We are happy to facilitate exchanges for the same item in a different size or color, subject to availability. Contact our customer support team to arrange an exchange.
6. Non-Returnable Items:
- For Hygienic Reasons: For hygiene purposes, certain items like stockings with a broken hygiene seal or that have been worn cannot be returned.
By making a purchase on All About Legs, you acknowledge and agree to our return policy.
For any further inquiries or assistance, please don’t hesitate to contact our customer support team.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most updated information.